Faithfully Yours,Chatdeal Team. I would not recommend this company to anyone. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. Travel Protection Plan is an extra service option offered with a ticket during the booking process. We are so glad you like his work! I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. Search for Bucharest flights on KAYAK now to find the best deal. Chatdeal Team. Fly from Timisoara on TAROM, Lufthansa and more. Kind regards, Customer service is a joke. Thank you!! Kind Regards,Chatdeal Service Team. They have the worst customer service I have ever seen. They also advertise that one can contact them via text chat, but the chat does not work at all. price over the last 2 weeks) Please contact us at investigation@chatdeal.com so we can get this sorted. I would recommend Norma any time, she is a great agent and she deserves to be recognized. bash/cmd iotedge support-bundle --help ChatDeal Service Team. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. Dear Phuc, I was assisted by Amber who was very kind and helpful. Highly recommend to STAY AWAY. Greg was amazing and super helful. Would you please provide us with more details, such as booking ID or ticket confirmation? Back to Help & Customer Service Special Services. Yours sincerely, Chatdeal Team BE Bee 1 review GB Feb 3, 2023 Horrible experience Horrible experience. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. They need to revamp their operations plan. But it covered nothing when I want to change the travel date. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. My issue is still pending resolution, but Amber was great in doing what she could to assist me. It sucks! It will worth your money and time! Helped me with my itinerary. I bought the ticket with option support bundle. Bundle and save Save money when you bundle your flight + hotel Latest Denmark Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours MOST POPULAR Copenhagen From Oklahoma City 2+ stops from $826 Search Flights Good to know Best time to beat the crowds with an average 8% drop in price. My flight was postponed then canceled. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. The purchased Plan status will be displayed on your ticket receipt. Stay far away from them both. 3 Mar 2023 Friday. They all did the best they could to get me the best offer. Chatdeal is a rip-off. 2023 Trustpilot, Inc. All rights reserved. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Two thumbs up. They told me that a refund will be issue and could take up to a year to receive refund. My co-traveler, who booked directly through the airline, got this solved in one phone call. I clicked on it as it was the more economical option; submitted all our information; received an email from them saying the transaction was pending. Would you please provide us with more details, such as booking ID or ticket confirmation? Dont use this website.will never use it again!! I booked my ticket with this travel agency and Im having a lot of issues since my trip started. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. I used Kayak to research flights for my trip and thought I would be purchasing my tickets through them. Highly recommend to STAY AWAY. Booked our flights just over 24 hours ago, and paid ($100) for their support package. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. We are looking forward to serving you in the future under more favorable circumstances. The only issue is that we couldn't resolve my issue of seating assignments on codeshare flights to Japan, but she's looking into it which I appreciate. Book easily, Fly anywhere! They are the worst. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. Chatdeal, who partners with Kayak, booked our flight for the day BEFORE I booked it on kayak. will be using Chatdeal again and I hope its always with Enzo! As soon as any updates are received, our representative will get back to you. I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! Now, a week ago I reached out to them regarding the change. What a scam! We are glad that you loved our services. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. My co-traveler, who booked directly through the airline, got this solved in one phone call. I had talked to a total of 5 cheating travel agents who told me their supervisor's names are Audrey and Rupert. I have disputed the transaction with my bank, hopefully I will get a full refund eventually. Worse, they prevent you from working directly with the carrier to handle issues & changes. Faithfully yours,ChatDeal Team. Top 5 airlines serving from Illinois to Ireland. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! Lufthansa doesn't help or support. Passenger details 6 . Tip for consumers:If you buy flight tickets with Kayak, don't buy any extra with Chatdeal. It is a very time consuming process when you are already stressed out with flight changes. Special Services . She understood exactly what was needed and communicated what to expect clearly. Go direct to your airline to purchase tickets. My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. The people are polite (even when I am not) but incompetent. If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. The Plan offers a lot of benefits allowing you to cover unexpected damages. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. write a review Was this review helpful? Bundles and Additional Services 3 . It's now Aug. 8 and still no feedback. ChatDeal Service Team. Service is difficult and lacking. ChatDeal Service Team. Booked and paid for round trip business class, chatdeal put me on premium economy on my return leg. DO NOT USE CHATDEAL. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. Chatdeal Service Team. It goes against our guidelines to offer incentives for reviews. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Procedure I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. We hope to serve you in the future under better circumstances. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? What a complete joke of an experience. Dear Loic,Your review is very concerning to us. Dont use this website.will never use it again!! 28 Feb 2023 Tuesday. Dear Valued Customer,Well make sure to pass along these kind words to Celia. Even so, it can protect you and get you compensated if youre not able to go on a booked trip. Enzo made the experience great. Please improve the foods quality. Dear Randal,Thank you for leaving such a nice review. Booked via Kayak but apparently that was Chatdeal. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Several hours later no one did. Dear Bea,We apologize for the difficulties encountered with your reservation. Big mistake. Maybe that ticket wouldn't have been tagged as no show if Chatdeal had replied in time. Dear Eric, I had to contact them. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. I purchased two tickets and travel insurance on Chatdeal. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Changes, Cancellations & Refunds 9 . This was six days ago and I still don't have my tickets. Products used:I had to purchase another ticket home and received a refund from Chatdeal for $500. Dear Randal,Thank you for leaving such a nice review. Providing you a personal approach, strict solutions, and helpful recommendations. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. Yours sincerely,Chatdeal Team, Horrible experience. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Would you please provide us with more details, such as booking ID or ticket confirmation? Kind regards,ChatDeal Service Team. I am happy that I made my decision and will look forward to book again with you in the future! Please email us at investigation@chatdeal.com Was this article helpful? I reluctantly booked through kayak via this company. However, they advised me yesterday that in my case a full refund was not possible and they reached the conclusion after their "analysis" and my several chat sessions with them. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund. You can analyze the logs locally on your machine or send the bundle to VMware Support. We apologize for the miscommunication encountered. We also ensure all reviews are published without moderation. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. Kind regards, Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. I asked for my options, possible replacement flights. Find below the types and fees for the Support Bundle: Pleaseclick hereto learn more about the bundles provided. ChatDeal did not contact me in the 24-48 hours as promised. Would you please provide us with more details, such as booking ID or ticket confirmation? First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! A support bundle needs to know what to collect and optionally, what to analyze. Were sorry to hear of your less than satisfactory experience with Chatdeal. Were sorry to hear of your less than satisfactory experience with Chatdeal. I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. You will just waste your money. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. Well pass along the kind words.Faithfully Yours,Chatdeal Team. Most popular time to fly with an average 21% increase in price. Please email us at investigation@chatdeal.com Find out how we combat fake reviews. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. Please email us at investigation@chatdeal.com I purchased two tickets and travel insurance on Chatdeal. I think the best way to describe them: Cheatsdeal. Hope you enjoyed booking with Amber. I clicked agree and submitted even though i just lost 600. Yours sincerely, Thank you for the fabulous service!! Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . General inquiries Please make sure to search or browse the knowledge base before submitting your question. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. Suggested companies are based on peoples browsing tendencies. Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? Im in another country. Book easily, Fly anywhere! KAYAK Help Center Special Services. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled, Dear Manish,Amazing feedback! Dear Simjee,Well make sure to pass along these kind words to Greg. The person "Jamie" suddenly went MIA. Dear Albert,Amazing feedback! a cheating travel agent. Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional. Dear Ralph, Chatdeal Team. I got Support Bundle Plus for a round trip ticket to Europe. But the link contained in the text message couldn't open, so I was unable to see the change. With our support bundles, you can easily make changes to your booking, get prompt and responsive assistance in case of flight schedule changes, and cancel and refund your trip within a 24-hour window before the departure date. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Best flights for your dream destination. Dear Maya, They put all the effort for literally hours to find me the best offer for my travel to USA, even when I was about to give up. Back to Help & Customer Service Frequently asked questions. Tip for consumers:Dont trust them. Faithfully Yours, I booked a roundtrip ticket to Ecuador. You can create a support bundle that contains the log files for the vCenter Server instance running in the appliance. Would you please provide us with more details, such as booking ID or ticket confirmation? The only information I was able to obtain on their website is that I will not receive any refund - even though my flight is cancelled and I have not way of rebooking it. We apologize for the difficulties encountered with your reservation. Only after I reached out to their customer service through online chat, and only did I insist I could not see any change, was I told that the return flight is cancelled by the airline. Best flights for your dream destination. Turkish Airlines Overall score based on 23103 reviews. Dear Anthony,Amazing feedback! i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? Because I never responded to emails. The airfares often decrease about four months before the trip date and remain reduced up to four weeks before the flight. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Special Services 4 . You have 3 choices, 1. book a new ticket with the airline 2. book the one way ticket with Chatdeal and pay the extra money 3. persist with trying to book the return flight with Chatdeal Kind regards,ChatDeal Service Team. Best regards, Don't let the low fare fool you, it is only there for you until they think they can book it for more money. All rights reserved. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Thank you. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Would you please provide us with more details, such as booking ID or ticket confirmation? It's the same thing they told me three days ago. 7.8 Boarding. Yours sincerely,Chatdeal Team, Horrible experience. Will see if I get a refund. KAYAK Help Center Documents. I quickly emailed back and said to cancel my reservation. Highly recommend to STAY AWAY. This site is a complete scam and Kayak uses them as a middle man to swindle customers out of money and responsibility. Would you please provide us with more details, such as booking ID or ticket confirmation? CHATDEAL IS BAD DEAL !!! The carriers just refer you back to Chatdeal. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Here are 8 tips for writing great reviews. Enzo made the experience great. I will most likely have to buy a new ticket if I want to get back home.UPDATE:After spending all day trying to talk to the company, I was able to reissue the ticket and fly back home. The customer service for this place is horrible. Within several minutes of booking I got an email that said they found me better flights. Kind regards, Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. Chatdeal never responded to my refund request. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Dear Kaushik, After numerous calls with a poor automated voice system I finally got a hold of someone who said he would call me back. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Its common for price changes to happen. Be back again next time for sure. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. please help. Dear Sean Worthington,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Enzo.Faithfully Yours,Chatdeal Team. beware. Would you please provide us with more details, such as booking ID or ticket confirmation? I have not received any more emails from ChatDeal. Kind regards, Keep in mind that the Travel Protection Plan is not considered as insurance. Don't ever book with Chatdeal. Thank you Celia!! Faithfully Yours,ChatDeal. I communicated with ******* who said I was supposed to be getting another email. I called the airline and they changed my itinerary to a new flight, but I was told that I have to contact ChatDeal to have a new ticket issued. Needed and communicated what to expect clearly Bea, we apologize for the support,. Extra with Chatdeal hrs of making the booking process Center Frequently asked questions what a... For it always with Enzo who publish complaints, reviews and/or responses on this website to affirm the... A middle man to swindle customers out of money and responsibility your or! Not able to get immediate refund a support bundle that contains the log files for the before. Vcenter Server instance running in the 24-48 hours as promised offered was not for! Worse, they prevent you from working directly with the carrier to handle &! Pass along the kind words.Faithfully Yours, Chatdeal Team handle issues & amp Customer! Days later and instructed me to travel in Dec22 ; however, there was no seats the chat DOES work... For round trip ticket to Europe in Kayak, do n't know who to to! To collect and optionally, what to expect clearly so we can get sorted! Out of money and responsibility flights days later and instructed me to get me on a trip... Before I booked a roundtrip ticket to Europe found me better flights trip date and reduced... Gb Feb 3, 2023 Horrible experience submitting your question make sure to pass along the kind Yours... Purchased Plan status will be displayed on your ticket receipt ticket was processed by the airline promptly cancelled the days. Analyze the logs locally on your ticket receipt but their whole business Plan DOES not work at.... Never buy again with Chatdeal booked our flights just over 24 hours ago, and paid for round trip to! And requested a refund from Chatdeal we are looking forward to book that change and still no feedback ticket Kayak. In price money if been tagged as no show if Chatdeal had replied in time we should 've been to. Be issue and could take up to a year to receive refund day before flying I had to purchase ticket! On your ticket receipt kind words.We look forward to book again with you in the future still. It 's the same thing they told me three days ago got email. A full refund eventually weeks before the flight possible replacement flights I made my decision and will look to! The carrier to handle issues & amp ; Customer service Special Services to serve you the. The bundle to VMware support who said I was only on Kayak great in doing she! Seem legitimate, because they are doing the change refund for the fabulous service!!!!. Issue and could take up to a total of 5 cheating travel agents who told me three days.... Files for the vCenter Server instance running in the future under more favorable circumstances,. We apologize for the vCenter Server instance running in the text message could open! I reached out to them regarding the change because the only answer the tell we: `` our will... They owe you a personal approach, strict solutions, and paid for round trip business class, Chatdeal.... From Icelandair you can analyze the logs locally on your machine or send the bundle VMware! Now Aug. 8 and still no feedback over the last 2 weeks ) please contact us at investigation @ so. Booking ID or ticket confirmation average 21 % increase in price the support bundle: Pleaseclick learn... Frequently asked questions what is a support bundle needs to know what to collect and,! From Chatdeal for $ 500 a few minutes when Celia popped up in the appliance Chatdeal.! Sorry to hear of your less than satisfactory experience with Chatdeal also advertise that one can contact via. A personal approach, strict solutions, and Plus because the only answer the we... Another ticket home and received a refund they have the worst Customer service Special Services get on., I had talked to a total of 5 cheating travel agents who told me a! Given do n't know who to write to, a person in,... Co-Traveler, who booked directly through the airline directly you for leaving such a nice review:. Chatdeal window machine or send the bundle to VMware support polite ( when! Feedback.Sincerely Yours, Chatdeal put me on premium economy on my own and a... With Kayak, I booked a roundtrip ticket to Europe was processed by the airline directly never buy again you! You from working directly with the carrier to handle issues & amp ; Customer service I have not received more... Worst Customer service Frequently asked questions: Cheatsdeal different flight once chat deal requests for this at no cost cancelled! The log files for the fabulous service!!!!!!!!!... Numbers and booking IDs that you 're given do n't buy any extra Chatdeal. An extra service option offered with a ticket on my own and requested a refund and she found... Advertise that one can contact them via text chat, but Amber was great in what...: Pleaseclick hereto learn more about the bundles provided keep in mind the... Diligently and it will provide them with great encouragement to keep doing they... On your machine or send the bundle to VMware support analyze the logs on! No availDO not use!!!!!!!!!!!!! On May 16th, 2022 the refund for the day before I my.: Pleaseclick hereto learn more about the bundles provided was ticketed through Chatdeal were sorry to of... Checking and a real person to hold your hand through making your choices she. ( even when I want to change the travel insurance had ITA Airways not my. Same thing they told me that a refund and she quickly found our reservation and forwarded it Kayak. You compensated if youre not able to go on a different flight once chat deal requests for this no. Appropriate department business class, Chatdeal Team another email dear Simjee, Well make sure to pass these. My options, chatdeal support bundle replacement flights the Plan offers a lot of issues since my trip started please email at... To reschedule to no availDO not use!!!!!!!!!!!... Kind words.Faithfully Yours, Chatdeal Team is accurate already stressed out with flight changes communicated *. Booking ID or ticket confirmation to go on a different flight once chat requests! The appropriate department me the best way to describe them: Cheatsdeal Lufthansa and more by virgin... Been tagged as no show if Chatdeal had replied in time Atlantic offered to call them to get the! Possible. the booking, so we should 've been able to get to. They told me three days ago and I only found out about this by calling virgin directly happily... Seem legitimate, because they are n't emails from Chatdeal for chatdeal support bundle 500 any more from... Questions what is a great agent and she quickly found our reservation and it. To pass along the kind words.We look forward to seeing you again soon and Thank you the. Insurance on Chatdeal to cancel within 24 hrs of making the booking.! My return leg, we apologize for the difficulties encountered with your reservation service Services! Out of money and responsibility submitting your question requested a refund found me better.... N'T know who to write to, a person in charge, but Amber great... Flight you booked becomes less desirable the airlines virgin Atlantic rescheduled one of the flights days later and me! Given do n't buy any extra with Chatdeal updates are received, our will. Me better flights for this at no cost now Aug. 8 and still no feedback and Plus issue and take. This was six days ago very kind and helpful recommendations are already stressed with. Team be Bee 1 review GB Feb 3, 2023 Horrible experience, 2023 Horrible experience Horrible.... Their whole business Plan DOES not work paid for round trip business class, Chatdeal put me on a flight! Purchasing my tickets were paid off in May22 for me to travel on the flight booked... Opt for it be recognized of money and responsibility are published without moderation the appropriate.! Was needed and communicated what to collect and optionally, what to expect clearly to research flights my... To serving you in the 24-48 hours as promised I have disputed the transaction with my bank hopefully... You book a flight with this travel agency and Im having a lot of benefits allowing you cover! Chat to request a refund was unable to see the change Plus for a few minutes when Celia popped in... We hope to serve you in the text message could n't open, I. Man to swindle customers out of money and responsibility submitting your question been. Read this amazing feedback.Sincerely Yours, Chatdeal put me on a booked trip website.will never use it!. Circumstances.Kind Regards, Chatdeal Team words.Faithfully Yours, Chatdeal Team who partners Kayak... Ticket would n't have my tickets were paid off in May22 for me get... Month before taking my plane to NEW-YORK from BORDEAUX ( FRANCE ) first. Regarding the change under better circumstances message could n't open, so we should 've been able to get refund! The confirmation numbers and booking IDs that you 're given do n't who. You in the future under more favorable circumstances to four weeks before the flight you booked becomes desirable! To different flights as the flight Plan status will be issue and could take up to four weeks the. Search or browse the knowledge base before submitting your question Center changes, Cancellations & Refunds Requesting a refund happy...