In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. We also lost confidence in Roto-Rooter. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. The representative NEVER disclosed the 1.6% fee to go purchase the parts. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. And when we managed to turn them, the temperature could not be adjusted properly. RR tried to scope the pipe but did not succeed in finding any leak. Eventually I hear the tech say that he has to call someone else and he leaves. I declined the service. Win or lose, it'll cost them money. Pipe is collapsed - Camara to follow. I just had a terrible experience with Roto Rooter myself. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. I would definitely hire them again and I would recommend them to my friends and family. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. 1. This company is truly ripping people off. Thats not enough. Dealing with them has been the worst experience of my life. I called Roto-Rooter to my house to unclog a pipe. We use the same pricing software that all insurance and major restoration companies use. Click here to get notifications about new complaints of Roto-Rooter Group. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). We did all that can be done with it at this time. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S I called at 10:00 AM and I was told someone would be at my house by noon the same day. Share your photos and videos with others to prove the truth of your words. 2. So your cost would be about $800. Incidentally he also, he would have overcharged me for the toilet flange repair. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. We will all post in all forums, just to give them the big middle finger. International Association of Better Business Bureaus. He didnt tell until I wanted itemized information about the costs. Is this your company? I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. He left the job undone. I left to go to work and my girlfriend was present when they arrived. The inconvenience of having no kitchen sink for a month also should not be overlooked. customer was refunded $150 for the drain cleaning. But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. have a hold harmless signed by him before we started the work. The next day I noticed that the sink was not draining well. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Better Business Bureau: When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. BBB is here to help. We called again today, and the plumber stated there would be a 40.00 minimum charge. I would like a partial refund. We was willing and able to put in the toilet. Again, no call, no show. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. the ads say 24/7 but it's NOT! This complaint is on behalf of my parents, 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. We called Roto-Rooter, made a formal complaint. Also contacted my insurance to get directions for filing a claim. He was friendly, polite and efficient. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. International Association of Better Business Bureaus. They really care a lot about their customers' needs. They cleared up my drain issue and leak. I've used them in every scenario and the charges started going way, way up. Regards, We were billed $1,360.94. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. So, he cabled again under the original service warranty. Thank you." Their investigation involved creating a hole and opening my ceiling. Water was visible in the opening, the threaded cap was six to eight inches away. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. the next day and the second man never put the larger cover back on the large septic hole. I discussed the issue with the representative, and nothing was resolved. Overall they spent 7 hours in our house from Monday-Sunday. Do yourselves a favor and use someone else. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. I call again, it's now 8pm. Provide the man with the refund. Finally they showed up on Sunday morning to pick up the rest of the equipment. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. I feel this was incredibly unethical and a bad business practice. This does not address the thousands of dollars that should be reimbursed. Refund of excessively high price. This tool was recommended by the company over the phone. Livermore, CA location.. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. I'd give them a minus score if possible. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. $2,694.91 refund for unneeded and overpriced services. Well, 2pm came & went. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. After 45 min. Then, the plumber calls, not the dispatch and says I'm 1 hour away. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. We find out a few days later that the leak was from a loose hose under the washing machine. I have used Roto Rooter for years to clean out my tree roots in my sewer line. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They dud me, now, it's my turn. I was offered an appointment a few days out, I accepted the appointment. Found a little water in laundry area 11/2/22. Called Roto-Rooter to fix a gas water heater. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. $180 for fitting a shower head! Submit a complaint and get your issue resolved. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. I call again, I'm told the tech or plumber will call me right back. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. Gary, Todd, and Alex did a fantastic job. On 10/26/22 unit ** had anotherclog in the toilet. The plumber that came out told me their rate was $440.00 an hour. The new company corrected the issue last week. Highly recommend! THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. BBB Business Profiles are subject to change at any time. Couldn't clear going through dirt. Repair of refund (full or partial). Shell fix it, unless the Roto Rooter you used was a franchise. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. FAQ. I had an old kitchen sink that was working but looked old. Service address: 35720 Hazelwood, Westland Michigan He tried cleaning the toilet, which did no good. If old pipes are subject to cracking when snaking they should have not snaked it. The work has a guarantee for 1 year. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. However, I noticed black splotch stains on the floor of the tub. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. There was no water remediation for this customer. I called Roto-Rooter to return to my home and remedy the clog. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. I called the local customer service office, and no supervisor or manager answered my call. He snaked out the main waste pipe in the basement which took about 20 minutes. This past Was he a plumber or a plumber technician? The local serviceman resolved my issue. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. Which is not code but would do it since that is what you prefer. Are they more expensive than other companies? We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. I have gotten the Invoice #91926 on 12-10-2022. Well guide you through the process. I worked with Jason and he got a crew out that same day. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. Snaked the line. Desired outcome: There was very little clean up and it was done. At that point I told him I had built custom homes for 35yrs. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. Their jetter failed to operate so they departed. Its location on this page may change next time you visit. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. My email is Pat.Swanson@rrsc.com. 21601, Read full review of Roto-Rooter Group and 1 comment. Well Known Reputation. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. Our Drain tech used the proper equipment when he was on site as well. No call, they never showed up. I had a kitchen sink drain that needed to be rodded because it was blocked. It took the Roto Rooter plumber about 20 minutes to rod it out. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. They stood behind their 30 day guarantee. Roto-Rooters sewer cleaning is still part of its legacy. Trusted & Recommended Since 1935. EVER. Customer Reviews are not used in the calculation of BBB Rating. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. It's now 9pm. When you are charging 863.57 you should at least stand behind your work for 41 days. Insured- Residential! the tech say that he has to call someone else and he leaves needed to the! My girlfriend was present when they arrived, he is a field supervisor for water.... $ 150 out of $ 2,295 because he said he also, he would have overcharged me for the.. 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