No. 0000013825 00000 n Yes, at Lindblad's expense. Viking has refused to honour the cancellation, taking the position that a notice given on January 31, 2022, after we had paid in full, means that the cancellation policy does not apply. These requirements end October 4, 2022. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Seller of Travel Reg. Unvaccinated passengers must provide a negative antigen test taken no more than 48 hours prior to departure, or a negative PCR test taken no more than 72 hours prior to departure. Before departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. The complaint has been investigated and resolved to the customers satisfaction. Based on the above information, Viking will not refund any of the $959.60 to any of the travelers. I hope you can help us out with this situation regarding our requested refund from Viking River Cruises (Viking). . 0000033981 00000 n On August 18, 2022, we spoke with a management level Customer Service representative from Viking and were told that the vouchers for the remaining balance have no cash value and, therefore, cannot be refunded. Share your photos and videos with others to prove the truth of your words. Are Any Unvaccinated Passengers Able to Sail? Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. I talked to them today (exactly the same circumstances) and they told me If I cancel I get not refund because the voucher has been redeemed and has zero refund value. Proof of Vaccination: Vaccination cards and electronic proof of vaccination are accepted. Weve taken note of your feedback and if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? What is the main difference between the. Fully vaccinated passengers, and those 11 and under, are not required to test. No. The large voucher money is gone. We get our travel insurance through USAA and they refund the full amount of the insurance if the trip is canceled. We have all email correspondence, booking information and bank/credit card transactions available at your request. This will end for all voyages as of October 1, 2022. 0000051407 00000 n Are Any Unvaccinated Passengers Able to Sail? Our hope is that your organization can help us out or at least suggest any alternatives. Who Needs to Be Vaccinated: As of September 3, 2022, unvaccinated passengers may now sail with proof of a negative COVID-19 test. Your tickets will come with a Passenger Ticket Contract; it is important to read and understand it before you go. Understandably, due to the impact of Covid-19 in 2020, Viking cancelled our trip and based on discussion with Frosch, we decided to rebook the trip in July, 2021. Who Needs to Be Vaccinated: In October, 2022, following Greek Public Health guidelines, the line removed all its COVID-19 vaccination, proof of COVID recovery and pre-departure testing requirements for all guests unless required by local regulations. Yes -- see above. Is A Pre-Arrival COVID-19 Test Required? Viking Health & Safety Program - Updated February 6, 2023 The information included here should be considered current for all guests. Who Needs to Be Vaccinated: Beginning October 4, 2022, Norwegian Cruise Line will drop all vaccination requirements on its global sailings. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Yes, children 11 and under. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. As of September 5, pre-cruise testing is only required on sailings 10 nights and longer for fully vaccinated passengers. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. I only got my money back that I paid extra on the cruise I canceled. Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). Special Needs: You are strongly encouraged to advise us at 1-877-668-4546 (1-877-66VIKING) of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. At this time, a second booster vaccination is not required. No, beginning September 9. Are Any Unvaccinated Passengers Able to Sail? Passengers aged 5-17 years who are not fully vaccinated must take a Covid 19 lateral flow/antigen test in the three days before, or on the day of departure. Is A Pre-Arrival COVID-19 Test Required? Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. 0000006747 00000 n Passengers who are unvaccinated do, however, require a test, taken no more than 72 hours prior to departure. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. Please note we are unable to secure your reservation until payment is received in full. Yes -- passengers must provide proof of a negative molecular-PCR test taken no more than 72 hours prior to embarkation or a valid negative antigen test taken no more than 24 hours prior to embarkation. Masks and Physical Distancing Requirements: Grand Circle recommends wearing a face mask. Masks and Physical Distancing Requirements: Yes. Acceptable Vaccines: Celebrity accepts passengers fully vaccinated if they have proof from CDC-recognized companies: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Sinovac and Sinopharm. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. I paid the balance via a direct payment from my bank, and tried to dispute that, but again, I authorized it, so they would not try to get the money back. Who Needs to Be Vaccinated: As of December 1, 2022, Azamara will allow unvaccinated passengers on European and Caribbean sailings. Who Needs to Be Vaccinated: All passengers, no exceptions, need to be fully vaccinated against COVID-19. This will surely increase the credibility of your complaint. 0000003670 00000 n This complaint was posted by a verified customer. When will we receive our final documents? Masks and Physical Distancing Requirements: Masks are optional but recommended. Liquid oxygen is strictly prohibited due to safety concerns. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Only passengers aged 5-17 years who are not fully vaccinated will need to take a COVID 19 lateral flow/antigen test in the three days before, or on the day of departure. Yes, to most destinations excluding Canada, Greece and Australia, as of September 6. Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. Are Any Unvaccinated Passengers Able to Sail? My only thought is to see if I can get a tax credit from it on next years taxes. This allowed Viking to retain the majority of our payment since December 2019. Passengers no longer need to provide a test certificate, but must be able to provide photo evidence of a negative test if asked. Guests from 5 to 17 years old are required to show an RT-PCR or Antigen taken no more than 3 days prior to ship embarkation. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. On January 3, 2022, in discussion with Frosch, there were still Covid-19 concerns regarding air travel and Covid-19 variant issues in Europe. Plan benefits, limits and provisions vary by state/jurisdiction and not all coverage is available in all states. Fully vaccinated passengers on sailings under 16 days do not need to present a pre-arrival COVID-19 test. 105 0 obj <> endobj xref ]gyry|@}g>Ay2-/PRX4 X|4qMfA=O\ \3'p*UU9(:=mScwM;L4V1gZR22?+ZP3,@4Ewk=xGG^c1Y `&6VZzA42WVWM1(OPp/[E13.`kt~CA/Ns~l2(ole!0 X?```vrG@Ho7Ym2 If more than 270 days have passed since the final required dose of the initial vaccination series, passengers must show proof of having received a booster shot. VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . Branch) and Non-Insurance Services (provided by Generali Global Assistance). Will NEVER cruise with Viking again. This will surely increase the credibility of your complaint. Whilst NHS tests are now only issued for those in medical need, if guests have any remaining NHS tests, these would be accepted. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. Now, let's talk about their insurance, another $1, 838. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. Paul Gauguin targets 100 percent vaccination for crew members, subject to constraints in their home countries. 0000005728 00000 n >54m^m6?YU{. : Yes - vaccinated and boosted. 0000001948 00000 n Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Are Any Unvaccinated Passengers Able to Sail? In addition, documents of recovery are not accepted on 2022 transatlantic crossings at this time. No. Scenic. As of May 9, 2022, passengers are no longer required to provide proof of a negative antigen/PCR COVID-19 test in order to board. Proof of full vaccination will still be required. can assert criminal jurisdiction in all these circumstances. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Masks and Physical Distancing Requirements: Recommended but not required as of September 9. Who Needs to Be Vaccinated: All guests aged 18 years and over need to be fully vaccinated with an approved COVID-19 vaccine a minimum of 14 days prior to travel. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking requirements. Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. Is A Pre-Arrival COVID-19 Test Required? Every dollar paid for cruise, air, taxes, fees or surcharges can be paid by echeck, including regular-priced itineraries and airfare, any special offers or Viking Air Plus services, You will receive a 3.3% discount and there is no fee for this service. Crew Vaccinated? Unvaccinated guests are required to show proof of a negative COVID-19 viral test (NAAT or antigen) taken within 3 days of embarkation. Tickets and other travel documents will be issued approximately 3 weeks prior to departure. Viking Cruises Cancels 2022 Kiev And Black Sea Sailings. Masks and Physical Distancing Requirements: All masking requirements end October 4, 2022. Who Needs to Be Vaccinated: As of September 3, 2022, passengers departing from most ports do not need to show proof of vaccination. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Motorized scooters are not typically suitable on international tours. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Yes, unvaccinated passengers under the age of 12, provided they have taken a negative PCR test at their own expense prior to embarkation. Who Needs to Be Vaccinated: All passengers sailing aboard Windstar's ships will still need to provide proof of full vaccination against COVID-19 in order to set sail. At Viking, your experience means the world to us. Now, this all takes up to 21 days to process. Who Needs to Be Vaccinated: All passengers aged 5 and older must be vaccinated. 0000000016 00000 n From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. On July 25, 2022, subsequent to contacting Customer Service by email, we received a response from a Viking representative in the Guest Services Department stating: "Your vouchers for $959.60 per person don't have a cash value, so they cannot be refunded." Is A Pierside, Pre-Embarkation COVID-19 Test Required? A test could be required for air travellers entering the country of a Scenic embarkation port. No exceptions will be made to the vaccination policy. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Something Viking never did. Crew Vaccinated? For sailings in the UAE, passengers over 12 years must be immunized against Covid-19 in order to sail. I got back what I could, but believe me, that $19k could have been another nice trip to take. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Other Restrictions: Cunard is currently not allowing passengers who are on supplementary oxygen, mechanical ventilatory support (except for overnight CPAP for sleep apnea), or who are on dialysis, from sailing at this time. Is A Pre-Arrival COVID-19 Test Required? Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. Is A Pre-Arrival COVID-19 Test Required? All other departures after September 6 may be taken by both vaccinated and unvaccinated passengers. 0000011736 00000 n Thank you. Yes. Pre-arrival COVID-19 testing is no longer required for sailings departing October 1, 2022 and later. I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. Masks and Physical Distancing Requirements: Masks no longer mandatory. The company left an official comment to this complaint. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. YOU ARE FURTHER DIRECTED TO CAREFULLY READ . For the over 12s, this includes a booster dose where eligible. No. How Reassuring are New Cruise Cancellation Policies Really? The company left an official comment on this complaint. Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. Masks and Physical Distancing Requirements: Masks are optional. 0000007337 00000 n Share your photos and videos with others to prove the truth of your words. Masks and Physical Distancing Requirements: Masks are recommended in crowded venues, but not required. If required by local authorities. Note: Passengers who have had one booster vaccine, regardless of the date, are considered fully vaccinated. We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. Complete and return the forms to the visa company in a timely manner so that you will have your documentation in time to travel. 0000005615 00000 n 3-220413 Passenger Ticket Contract (Non US) CST#2052644-40 Facilities, Services Fees and/or . Is A Pre-Arrival COVID-19 Test Required? The complaint has been investigated and resolved to the customers satisfaction. RELEASE OF LIABILITY You shall have no right of approval, no claim to compensation and no claim (including, without limitation, claims based upon invasion of privacy, defamation or right of publicity) arising out of any use, alteration, blurring, distortion, faulty reproduction, illusionary effect or use in any composite form of the photo you submit to VRC or the Carrier or Your Personal Information. It would be applicable if you paid cash. The final dose must be completed at least 14 days before sailing. Is A Pre-Arrival COVID-19 Test Required? But on Mar 11 (9 days later), a notice on Viking site stating all cruises cancelled and offering full refund or 125% voucher and refund if not used in 2 years. Stay current with special offers, news and destination-focused content. Are Any Unvaccinated Passengers Able to Sail? Wheeled carrier for locomotion and mobility throughout the ship and ashore, or appropriate wheelchair connection to hold the cylinder. Is A Pre-Arrival COVID-19 Test Required? Non-U.S. You hereby irrevocably assign to VRC, the Carrier and their affiliates all right, title and interest in and to any such photos. Only if required by local authorities depending on port of embarkation. o If, at any time between submitting the pre-cruise Health Survey and the date of travel, a guest either . No - pierside testing is no longer available as of August 4, 2022. 0000032579 00000 n Space is limited, and items are subject to removal should another guest select the reservation. 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